|
CU Online FAQs |
►How do I
sign up for CU Online?
►What is
my Login ID?
►I forgot my password? What do I need to
do?
►My account has been
deactivated. What do I need to do?
►Why am I getting the
message
"Login ID not set up for CU Online" when
I try to log in?
►What if I have more than one account?
►What
does registering my device do?
|
Other
Online Services
►
E-Statements
►
Billpayer
|
How do I sign up for CU
Online?
You will need to fill out the
online application. You will be sent a
confirmation via email (24 to 48 hours after
submitting your application) with log in and
password information to the email address you
provide on your application . When you receive
your confirmation, you may then log in to CU
Online and view your account information. You
must be on the account to request online access.
é
Return to top
|
What's my Login ID?
Your Login ID is defaulted to your account number, unless you have
previously changed it to something else.
You
may change your Login ID by logging into CU Online under User Preferences.
If you have forgotten your Login ID, you will need to contact the Credit Union.
é
Return to top |
|
I forgot my
password? What do I need to do?
Please complete the
Reset CU Online Password Form
to reset your CU Online
password. You may also click the “Forgot
Password” link on our homepage.
You must have a valid email address on file with
the Credit Union to use reset your password
online. If you are unable to receive email
when using the link above, contact Member
Services and validate your email address.
é
Return to top
|
|
My account has
been deactivated. What do I need to do?
For the protection and security of your privacy,
your account is deactivated when you have
three failed log on attempts. Each time you try
log in with the incorrect password or security
question answer, a failed log in attempted
is noted on your account. When you reach three
failed log on attempts, your account is
deactivated. Failed log on attempts could be
resulted from incorrectly keying in your account
number, password or case sensitive security
question answer.
In order to
reactivate your CU Online,
you will need to contact Member Services by
calling 806.798.5554 or 800.687.4328. Your
identity will need to be verified before online
access is re-established. This is a
security measure to help protect your account
and ensure that you are the one trying to access
your account online and not another individual.
é
Return to top
|
Why am I getting the
message
"Login ID not set up for CU Online"
when I try to log in?
You now have the ability to view all your
accessible accounts and make transfers between
each by logging into one primary account.
Accessible accounts include all your primary
accounts, and any accounts you are joint owner
on.
Your CU Online “Login ID” is set to your account
number.
Once you have logged
into CU Online, you can click the “User
Preferences” link and change your Login ID to
something else – it can be a combination of
numbers and letters, or if you prefer you may
leave it the account number.
é
Return to top
|
What if I have more
than one account?
If you have multiple accounts, you only need to
log in with one Login ID. All available
accounts will appear when you log on using your
Login ID and password.
If you are the
primary owner on more than one account, your
Login ID is defaulted to your oldest account
opened. If you would like to change your Login
ID to something else, click the “User
Preferences” link after logging in.
é
Return to top
|
|
What does
registering my device do?
When you log into your account, you have the
option to register the device or computer you
are using so the next time you log in your
security image or question will not appear. This
option is set so that if you do register your
device or computer, you will not have to
authenticate with each log in. To clear your
device/computer registration out, delete the
cookies.
é
Return to top |
|
|
|
|
|
|
|
|
